Guest Services

 

Babysitting
We would be pleased to assist you with a reliable babysitter. However, please note that whilst we can arrange this service on behalf of our guests, we accept no responsibility for any injuries, damage or any other claims resulting in, or caused by this service or the baby-sitter. Please contact us at Tel. +49 351501 20 0 or email us dresden@swissotel.com.

 

Bell Staff
Bellmen are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

 

Bike Storage
During your stay at Swissotel Dresden you may store your bike at the hotel.

 

Business Centre
Our business centre in the lobby is available for you 24 hours a day and is complimentary. Facilities include workstations and high-speed internet.

 

Check-In / Check-Out
Our rooms are available from 3.00 p.m. on the day of arrival. Our Guests are requested to vacate their rooms until 12.00 noon on the day of departure.

 

Concierge
Our Concierge will be pleased to assist you with your individual Dresden program. Please contact us at Tel +49 351501 20 0 or email us concierge.dresden@swissotel.com for opera and theatre tickets, sightseeing tours, bicycle rental and more.

 

Currency Exchange
Foreign currency (max. 200 EUR per day) may be exchanged at Reception at the hotel’s current exchange rate.

 

Elevators
All guest floors and public areas such as meeting area, lobby, Pürovel Spa & Sport and underground car park are accessible by elevators. For security reasons, the guest floor elevators are only accessible with your room key card.

 

Internet Access
Complimentary internet access and free WiFi is available in all guest rooms and public area.

 

Housekeeping
Our Housekeeping department will be pleased to take care of your special requests such as: Baby cot, laundry service, anti-allergenic bed linen, dry cleaning, air freshener, pressing service, pillow service and more. Please contact the Front Desk.

 

Laundry Services
We offer dry cleaning and laundry service from Monday to Saturday, return delivery on the same day. On Sunday and bank holidays dry cleaning is not possible, but we are able to provide laundry service at a 50% additional charge. Please contact Swiss Service before 08.30 for the collection of your clothes, enter your name, your room number, the number of items and confirm with your signature on the laundry list. The laundry list and a laundry bag can be found in your wardrobe. Please note that we will add a surcharge of 50% if laundry is collected after 08.30 and needs to be returned the same day.

 

Medical Services
If you need medical attendance, please contact the Front Desk. Please notice that by law we are not allowed to issue painkillers or similar. Should you need any medicine, we will arrange to pick it up on your behalf from a nearby pharmacy.

 

Parking
Our underground car park offers guests a total of 60 car spaces. Payment can be made at Reception or at one of the designated ticket machines. Alternatively, the underground car park “Q Park” of Neumarkt and Altmarkt is located only two minutes from the hotel.

 

Pet Policy
Pets are welcome at Swissotel Dresden. The charge per pet is EUR 20,00 per stay. Pet services can be booked together with all our packages. Click here to learn more.

 

Room Service
We offer you 24-hours Room Service with a wide range of food and beverages. Enjoy a relaxing meal in your room.

 

Safe Deposit Boxes
Every room provides a safe deposit box with a plug. Alternatively you may use the hotel safe at the Front Desk. Swissotel Dresden takes no responsibility for valuables left in your room.

 

Swissotel Kids Room
Swissotel Dresden offers Kids Rooms for children from 0 – 17 years of age. Accommodated in two connecting or adjoining rooms, your kids are just one door away and appreciate the room set up with age specific linen, toys and amenities. Click here to learn more.

 

Tax Information
All prices are including value added tax and service. Please note that for leisure guests travelling to Dresden an additional lodging-tax of approx. 6-8% on the net room rate applies.

 

Transportation Services
Rental car service, limousine service or airport transfers can be arranged by our Front Desk. Prices are on request. Please contact us at Tel. +49 351501 20 0 or email us dresden@swissotel.com.

 

Wheelchair Accessibility
Most areas of the hotel are accessible to those using wheelchairs. Furthermore Swissotel Dresden offers 2 disabled friendly rooms with roll in showers.

Reservations

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Phone Reservations

+1 506 388 6948 (Toll Number)

  • Australia
  • 1 800 121 043
  • China
  • 4001 200 636
  • rance,Metropolitan
  • 00 800 6379 4771
  • Germany
  • 00 800 6379 4771
  • Switzerland
  • 00 800 6379 4771
  • UnitedKingdom
  • 00 800 6379 4771
  • HongKong
  • 800 90 8276
  • India
  • 1800 100 8147
  • Japan
  • 0120 951 096
  • Singapore
  • 1800 232 5901
  • UnitedStates
  • 1 800 637 9477
  • Canada
  • 1 800 637 9477
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BOOK SMART, STAY SMARTER
All reservations on Swissotel.com enjoy a room upgrade* and late checkout*. *Subject to availability upon arrival. Limited time offer.