Find a lower qualifying rate online and we’ll match it and give you a 10% discount when you book through Swissotel Hotels and Resorts Global Reservation Center, subject to the following terms and conditions.
To submit a claim, call our Global Reservation Center at 1 888 540 7077 (International: 1 506 388 6949) and provide them with the online address of the lower competing rate.
The lower competing rate must be verifiable by Swissotel Hotels and Resorts and immediately bookable by the general public. The lower competing rate must be for the same hotel, room type, number of guests and reservation dates. The same cancellation and advance purchase policies associated with the lower competing rate will also apply to the reservation made through Swissotel Hotels and Resorts. If the lower competing rate is booked through a non-Swissotel Hotels and Resorts channel, Swissotel Hotels and Resorts is not responsible for any fees or other costs to cancel the reservation. If the lower competing rate is booked through a Swissotel Hotels and Resorts channel, Swissotel Hotels and Resorts will waive any cancellation costs for rate match claims made within 24 hours of the original booking.
Rate comparisons will be made net of any taxes, gratuities, resort fees or any other fees or charges associated with the room rate. The guarantee is not applicable to taxes, gratuities, resort fees, food and beverage charges or other incidental charges. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. Swissotel Hotels and Resorts may deny claims where the difference between the lower competing rate and the rate on the Swissotel Hotels and Resorts reservation channel is less than $5.
Lower competing rates applicable to only a portion of your entire scheduled stay will not be honored. Nor will lower competing rates be honored for a multi-day stay if the total room cost of the stay using the lower competing rates is the same or greater than the total room cost available through a Swissotel Hotels and Resorts reservation channel.
The guarantee does not apply to the following rate types:
- Negotiated discount rates, such as corporate, incentive, group or wholesale rates that Swissotel Hotels and Resorts has not made available for booking to the general public.
- Qualified discount rates, including but not limited to, government rates, military rates, senior rates and rates made available exclusively to members of loyalty programs maintained by Swissotel Hotels and Resorts and/or its hotels.
- Discount rates that require membership in a club, organization or other group or that are otherwise approved by Swissotel Hotels and Resorts, such as CAA or AAA.
- Package rates that include room and other components such as travel, car rental, entertainment and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 30 nights.
- Rates available on auction websites, such as www.onlybidding.com and www.skyauction.com.
- Rates available on websites and services that do not disclose the hotel brand and/or particular hotel until the reservation is completed, such as Priceline and Hotwire.
- Rates associated with Swissotel Hotels and Resorts affiliated residences.
- Pre-paid rates that require a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay outside the United States and Canada.
Void where prohibited by law. Swissotel Hotels and Resorts reserves the right to modify or cancel the guarantee at any time without prior notice.